Our Process
Ready to work with our team of experts? Here’s a quick rundown of our process to what working with us is like.
Great Communication with Every Installation
When placing an order, a dealer should provide Granite World with the job site address, contact person’s name, phone number, and desired dates for template and installation. If these dates are not available our team will provide an alternative date for template and installation.
Lead Times
Our lead-time is up to 15 business days, counting from when we are provided all the information needed for fabrication (lack of information such as sink, number of holes for faucets, edge choice may delay your process, even if template was already done). We will do our best to complete your order as quickly as possible pending availability of slabs and time of fabrication.
Lead Times
Our lead-time is up to 15 business days, counting from when we are provided all the information needed for fabrication (lack of information such as sink, number of holes for faucets, edge choice may delay your process, even if template was already done). We will do our best to complete your order as quickly as possible pending availability of slabs and time of fabrication.
A Job Site is Ready for Template When…
All necessary appliances including cooktop, down draft, stove, sink, faucets, soap dispenser, hot water call, or any other pertinent items are on site. Any item that requires a cut into the stone, such as sink, will be taken at the time of template (except cooktops, only specification will be required) and returned at the time of installation.
Viewing and Approving Your Slabs
Your slabs should be viewed and approved before the template for countertop is made. After the template is done we encourage you to participate when the layout is done on the slab prior to sending your project into fabrication.
Viewing and Approving Your Slabs
Your slabs should be viewed and approved before the template for countertop is made. After the template is done we encourage you to participate when the layout is done on the slab prior to sending your project into fabrication.
Template
The homeowner or (designated decision-maker over the age of 18) MUST be present during the entire template process. This person will have to answer questions in regards to seaming, corner radius, overhangs and “special designs” on the island, etc.; therefore it is recommended that this person is familiar with the project. This person will also be asked to initial the template and paperwork related to the project.
We use a laser template system. If we are templating over an existing countertop everything needs to be removed from the counter in order for us to get accurate measurements.
The laser software is very sensitive, so we need the room to be clear of any other work being done. If there are people walking around the room, causing the equipment to move, we won’t be able to measure and we will have to reschedule the appointment at the customer charge.
Pricing
We have priced your order based on measurements that you have provided us on initial conversations. After the template is done we will recalculate the square footage, and if it is different from the initial, prices will be adjusted accordingly.
Pricing
We have priced your order based on measurements that you have provided us on initial conversations. After the template is done we will recalculate the square footage, and if it is different from the initial, prices will be adjusted accordingly.
Appliances
The homeowner or (designated decision-maker over the age of 18) MUST be present during the entire template process. This person will have to answer questions in regards to seaming, corner radius, overhangs and “special designs” on the island, etc.; therefore it is recommended that this person is familiar with the project. This person will also be asked to initial the template and paperwork related to the project.
Removal of Old Countertops
Installation of new countertops does not include removal of old tops unless agreements have been made for us to do so.
Removal of Old Countertops
Installation of new countertops does not include removal of old tops unless agreements have been made for us to do so.
Plumbing and Wiring
These are not included in any installation. We do not disconnect the plumbing. We will disconnect your sink when removing old tops, but we are NOT responsible for any leaks or damage. We will NOT reconnect sinks, faucets or cooktops. Under-mount application will be cutout, polished and drilled to accept mounting brackets. Cutouts for drop in sinks and cooktops will be completed on the job site and dusting is to be expected.
Installation
The homeowner or (designated decision-maker over the age of 18) MUST be present during the entire installation process and is requested to sign off paperwork after the job is done.
Installation
The homeowner or (designated decision-maker over the age of 18) MUST be present during the entire installation process and is requested to sign off paperwork after the job is done.
The homeowner or (designated decision-maker over the age of 18) MUST be present during the entire installation process and is requested to sign off paperwork after the job is done.
f old tops unless agreements have been made for us to do so.
Incidental Damages
Final wall preparation (painting, wallpaper, etc.) should NOT be completed prior to installation if at all possible. Care will be exercised during countertop installation, however scrapes, punctures or digs are possible. These items are considered incidental damages and are the customer’s responsibility to repair.
Seaming
Placement of seams are at the discretion of fabricators. Seams will typically vary from 1/16’ to 1/8’ and will be visible to the eye or touch. Color coordinated epoxy will be used to form the seam and blend in with the countertop. Even though a customer is consulted with regards to the seam location, the fabricator reserves the right to adjust if needed.
Seaming
Placement of seams are at the discretion of fabricators. Seams will typically vary from 1/16’ to 1/8’ and will be visible to the eye or touch. Color coordinated epoxy will be used to form the seam and blend in with the countertop. Even though a customer is consulted with regards to the seam location, the fabricator reserves the right to adjust if needed.
Installation Approval
Final wall preparation (painting, wallpaper, etc.) should NOT be completed prior to installation if at all possible. Care will be exercised during countertop installation, however scrapes, punctures or digs are possible. These items are considered incidental damages and are the customer’s responsibility to repair.
Clean Up
Installation of the countertop is a construction process and residual dust should be expected. The customer may want to cover areas to contain the dust to the construction area. The job site will be left in broom condition.
Clean Up
Installation of the countertop is a construction process and residual dust should be expected. The customer may want to cover areas to contain the dust to the construction area. The job site will be left in broom condition.
